My particular favourite this week was when I was trying to get my customer to use their card in the reader, and it went a little like this:
Me: "Ok, if you can put your PIN in please..."
Customer: *looks at me*
Me: "Your PIN?"
Customer: "Oh, right." *numbers*
Me: "Ok, if you can just check the amount and confirm by pressing enter?"Customer: "What?"
Me: "Check the screen and press the green button please."
Customer: "I don't get it..."
Me: "Screen. Yes? Green."
Customer: "Hold on love, let me put my glasses on - I can't hear a WORD you're saying!"
Me: *baffled* "Uhh, okay..."
Though I'm not the only one, I'm glad to say. If you work in any form of customer service, you really, really need to have a look at this site: http://notalwaysright.com It'll make you feel a whole lot better.
It's not just you.
Word of the Day: "Glump" - describing a glum grump.